Karen Carys Miniatures
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Shipping & Returns

Shipping:
We ship anywhere in the world using the United States Postal Service (USPS). Shipping charges are based on weight and your location, whether being shipped in the United States or Internationally. If you would prefer FedEx or UPS please either email or telephone us.

Domestic shipments are shipped using either First Class or Priority Mail depending on weight unless another method is requested.  Please note that Domestic Post Office shipment choices sometimes includes shipping using a Small Flat Rate box. If your order is too large to fit in a Small Flat Rate box we will notify you and you can pay the difference to ship in a Medium or Large Flat Rate box or change to 1st Class shipping.

International shipments are shipped using First Class International or Priority Mail International depending on weight unless another method is requested. It is the customers responsibility to ask for insurance or a tracking number if they want the shipment replaced. Otherwise replacement is at our discretion. Please note that International Post Office choices sometimes includes shipping using a Small Flat Rate box. If your order is too large to fit in a Small Flat Rate box we will notify you and you can pay the difference to ship in a Medium or Large Flat Rate box or change to 1st Class shipping. International orders can sometimes take a long time to arrive. We allow 2 months before we consider that the package may have been lost.

Insurance is recommended for all orders in case of loss. Orders over $100.00 are required to be insured.

Some items may not be in stock when you order. Please rest assured that your order will be filled as quickly as possible but we cannot promise exactly when an order will be shipped due to our fluctuating and busy schedule. Please email us in a separate email or telephone if you need an exact shipping date before you order.

We do attend miniature shows occasionally during the year. We ask that you please be patient if your order is delayed due to the fact that we are packing for a show or attending one as to the fact that we do not have computer access when we are away from home.

Returns:
Please contact us within 7 days of receipt of your order if you wish to return an item or items. All items are returnable for a refund (less shipping) if returned in the same condition in which they were shipped. Returns will not be accepted without prior approval. A 15% re-stocking fee will be charged on all returns. Please use our "Contact Us" form to email us or telephone us at 559-638-8426 for approval.

Damages: If your purchase is damaged in shipment please keep the package it was shipped in and contact us so we can arrange to have the package returned to us for replacement or a refund.

Our wish is to have happy, satisfied customers so please don't hesitate to contact us if you have any questions or problems whatsoever.

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